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All warranty claims, must be made within 30 Days from the date of purchase with proof of purchase. Empire Elite Performance Parts will accept product returns and provide you with a refund, exchange, repair or credit where: 1. The product is not satisfactory or of acceptable quality 2. The product is not fit for it’s purpose 3. The product does not match the description Empire Elite Performance Parts will not be responsible If the product has been damaged in any way, used or fitted incorrectly. Empire Elite Performance Parts will not be responsible if the consumer has changed their mind after receiving their item. Empire Elite Performance Parts will not be responsible for fees incurred from major payment gateways as a result of customers immediate cancellations/refunds. As a result customers may be refunded the full amount minus the fees charged to Empire Elite Performance Parts. Empire Elite Performance Parts may dispute a cancellation with reference to "order in items" from major distributors which could entail a re-stocking fee of 10-15%. The Content included in this Web site has been compiled from a variety of sources and is subject to change without notice as are any products, programs, offerings, or technical information described in this Web site. Empire Elite makes no representation or warranty whatsoever regarding the completeness, quality, or adequacy of the Web site or Content, or the suitability, functionality, or operation of this Web site or its Content. By using this Web site, you assume the risk that the Content on this Web site may be inaccurate, incomplete, offensive, or may not meet your needs and requirements. Should we encounter any issues we will make contact with you immediately.

All orders are sent via Australia Post. Please note once the parcel is sent we will provide the tracking number. Once we hand over the parcel Australia Post take responsibility of the delivery. Please understand postage times can vary depending on factors such as: public holidays, disasters, weekends, locations, custom investigations, Australia post investigations and other uncontrollable factors. Please ensure you are putting the right addresses and contact information before placing orders, we suggest putting the business name if parcel is being delivered to a business location. Once you have placed your order, you are committing to the sale and declaring that all information entered including the shipping address is correct. We are not liable to be contacting you to gather the correct shipping information. If you have placed an order and your shipping address is incorrect we will ship the item to the address which suits Australia Post and Google records. Empire Elite Performance Parts are not liable for what is advertised at checkout regarding postage time-frames. As a customer/purchaser you acknowledge that the time-frame displayed at checkout regarding "Regular" and "Express" post are in accordance with the Australia Post shipping integration. This information does not supersede our processing times, this is the time-frame advertised by Australia Post once the order is processed at one of the Australia Post depots. Empire Elite Performance Parts are not liable for any advertised "Free Shipping" amounts which indicate that they are within Australia only. If the shipping is considered to be "Free Shipping" within Australia only then we will contact you regarding any extra shipping fees. Empire Elite Performance Parts generally will work towards calculating the shipping amount minus what the Australian shipping fee would be, should it have been shipped free within Australia.